Contact Information
General Information
This page describes the official communication channels for support requests, account-related inquiries, data protection requests, complaints, and formal correspondence. Users should select the appropriate contact method depending on the topic and urgency of the request.
For inquiries regarding accounts, payments, verification, or personal data, sufficient information should be provided to properly identify the case, without disclosing unnecessary sensitive details.
Official Contact Methods
Email: [email protected]
Online contact form: Users may submit requests via the secure contact form or the support section of the website. This channel is suitable for general questions, technical issues, account inquiries, and complaints.
Postal address: Novatrix SRL, Registration Number 3-102-893958, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica.
Live chat: If available on the website, live chat can be used for quick support questions and basic account-related guidance.
Submitting a Request
A request should include a clear subject line, the relevant website or account identifier if applicable, and a brief description of the issue. This allows the request to be properly categorized and handled with fewer follow-up questions.
Passwords, full payment card numbers, authentication codes, or other unnecessary sensitive information should not be sent via email or contact forms.
Response Times
Response times may vary depending on the complexity of the request and the completeness of the provided information. General support requests are typically reviewed before formal legal or regulatory correspondence unless there is a justified urgency.
If additional verification is required, the response may request further information or documentation before the matter can be resolved.
Data Protection Requests
Requests related to access, rectification, deletion, restriction, objection, or data portability should be submitted via the official email address or website contact form. The request should clearly specify the data protection right being exercised.
The operator may request additional information to verify the identity of the requester before taking action regarding personal data.
Regulatory and Legal Requests
Formal notices from supervisory authorities, public institutions, legal representatives, or law enforcement authorities should be submitted in writing via the official email address or the postal address provided above.
Legal correspondence should include the requesting entity, the legal basis of the request, and a deadline or reference number if available.
Updating Contact Information
Contact details may be updated when the operator changes support processes, registered information, or communication channels. Users are advised to check the most recently published contact information on the website before sending time-sensitive correspondence.
